Refund and Returns Policy

At Atimad.pk, we strive to ensure our customers are fully satisfied with their purchases. If, for any reason, you are not pleased with your order, you may return eligible items within 7 days of delivery for a refund or exchange. To help guide you, our policy below outlines the details of our 7-day return process.

Eligibility for Returns

  1. Return Window: Items must be returned within 7 days from the date of delivery.
  2. Condition of Items:
    • Products must be in their original, unused condition, with all tags, packaging, and accessories intact.
    • Any items that show signs of wear, damage, or alteration are not eligible for return.
  3. Non-Returnable Items:
    • Certain categories, including but not limited to personal care, perishable goods, customized products, and electronics (once unsealed), are non-returnable. Refer to the product page for any specific return restrictions.

Return Process

  1. Initiate Return:
    • Contact our customer service team at [contact email/phone number] within the 7-day window to initiate a return.
    • Provide your order number, item details, and the reason for the return.
  2. Return Authorization:
    • Our team will review your request and provide you with return authorization and detailed instructions.
  3. Return Shipping:
    • Customers are responsible for the shipping cost of returns unless the item was received damaged or defective.
    • Pack the items securely to prevent damage during transit, and send it to the return address provided by our team.

Refund and Exchange

  1. Inspection:
    • Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
  2. Refund Process:
    • If approved, refunds will be processed within 7-10 business days to your original payment method.
  3. Exchanges:
    • If you prefer an exchange, we will arrange for a replacement item to be sent to you, subject to stock availability.

Damaged or Defective Items

If your item arrives damaged or is defective, please reach out to us within 48 hours of delivery. We will arrange for a replacement or full refund upon verification of the issue.

We are here to make your shopping experience as smooth and satisfying as possible. If you have any questions or need assistance, feel free to contact our support team. Thank you for choosing Atimad.pk for your shopping needs!

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