At Atimad.pk, customer satisfaction is our priority. We aim to ensure that every product you receive is of the highest quality. If you are not fully satisfied with your purchase, our Refund & Return Policy makes it simple for you to request a return or exchange.
1. Eligibility for Returns
You may request a return or exchange if:
- The product delivered is damaged, defective, or incorrect.
- The request is made within 3 days of delivery.
- The item is unused, unopened, and in its original packaging.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:
- Honey and food items
- Fragrances (perfumes/attar)
- Books
- Any product that has been opened, used, or altered
3. Refund Process
- Refunds are issued only after the returned product is inspected and approved.
- Refunds will be processed via bank transfer or store credit, depending on customer preference.
- Shipping charges (if any) are non-refundable.
4. Exchange Policy
- If you prefer, you may exchange your item for another product of equal value (subject to availability).
- Any price difference must be settled by the customer.
5. How to Request a Return or Refund
- Contact us within 3 days of receiving your order at:
03275190350 | atimadpk@gmail.com - Share your Order ID, issue details, and product photos (if damaged/incorrect).
- Our team will guide you through the return process.
6. Important Notes
- Returns made without prior approval will not be accepted.
- We reserve the right to refuse a return if the product does not meet our policy conditions.